Privacy Policy for Solutions.com
Who we are
Suggested text: Our website address is: https://solutionsmarg.com.
1. Introduction
Solutions.com (“us”, “we”, or “our”) operates the https://www.solutions.com website and its sub-domains (the “Service”). We are an authorized partner for Marg ERP+ software and related services.
This page informs you of our policies regarding the collection, use, and disclosure of your Personal Data when you use our Service. At Solutions.com, we are firmly committed to protecting the information you give us. When you use our Services, you trust us to protect your information. We take this responsibility seriously and strive to protect and secure your data.
This Privacy Policy attempts to clarify the following:
1. What information do we collect, and how do we collect it?
2. Why do we collect your information, and how do we use it?
3. How do we share and protect your information?
4. How can you manage, and change, and exercise your rights with respect to your information?
By using our Service, you acknowledge your acceptance of the collection of information in accordance with the Policy. This Policy has been created in accordance with India’s Digital Personal Data Protection Act, 2023 (DPDPA).
2. Information We Collect and How
We collect Personal Data to provide and improve our Service for you. Solutions.com is the Data Fiduciary, and you, the data principal, as defined under DPDPA legal definitions.
We obtain information in several different ways:
a) Information You Provide to Us Directly When you visit our website, ask about our services, purchase a Marg ERP+ license, or request support there may be circumstances that require you to provide certain personally identifiable information. This may include:
Contact Information: Name, username, email address, phone number.
Business Information: Company name, billing address, shipping address, and GSTIN for invoicing and to deliver services.
Enquiry Information: Anything you provide us with when you fill in a form, provide feedback, and in communications with our support team.
b) Information Related to Service Delivery:
To provide technical support in respect of your Marg ERP+ software we may request temporary remote access to your system with your consent. If we view any business data when you allow us remote access for troubleshooting purposes we will use that data only for the purpose of troubleshooting and will not save it.
c) Information that We Automatically Collect (Log Data) :
When you contact or access our Service, our servers may log the information that your browser sends. This Log Data may include:
Browser type, browser version, and activity on the system.
The pages of our Service that you visit, the time and date of your visit, and the time spent on those pages.
Referring and exit URLs.
Cookies that could uniquely identify your browser.
We may use third-party services like Google Analytics to collect and analyze this data to improve our Service’s functionality. These providers have their own privacy policies.
3. Purpose and Legal Basis for using Your Information
We are transparent about the purposes for which we process your information. The legal basis for our processing of your data under the DPDPA includes your consent, and that processing is necessary for the performance of your contract with us.
We process your information to:
Provision and manage our Service: To fulfill your orders for the Marg ERP+ software, manage activation of your license and provide the remaining implementation and support services.
Process transactions: To process the billing and invoicing and processing of payments.
Communicate with you: To correspond with you in response to your inquiries, provides you with service-related updates, and in a manner that provides marketing or promotional material we believe you may be interested in. You may opt out of marketing emails at any time using the unsubscribe feature in our marketing or promotional emails.
Improve our services: To understand how users are interacting with our website, relieve us of technical issues, and to improve functionality and experience.
Maintain security & Compliance: To prevent fraudulent activity, comply with legal obligations (e.g., taxation), and enforce our Terms and Conditions.
4. Cookies
Cookies are small files with a unique identifier which are sent to your browser by a website and which you store on your device. We utilize cookies to gather information, enrich our Service and provide a customized experience. You have the ability to either accept or refuse cookies and preferred the browser setting to deny Cookies. If you refuse cookies, you may be unable to utilize some portion of our Service. More information can be found in our Cookie Notice.
5. Sharing Data and Service Providers
We do not sell or trade your Personal Data. We may share your information with trusted third parties only in the following instances:
Marg Erp Ltd.: In our capacity as an official partner we must share the required customer and business information with Marg Erp Ltd for the purpose of registering and validating your software license.
Third Party Service Providers: We may employ third-party providers to provide our Service (For example, payment gateways, cloud hosting providers, shipping vendors, etc.). Third parties will have access to your Personal Data only to perform these tasks on our behalf; they are not permitted to disclose the data or use it for any other purpose without obtaining your consent.
Legal obligations: We may process your personal data if it is available or required by law, or to respond to valid requests from public authorities.
6. Data security
We are concerned about the security of Your Personal Data. We take reasonable administrative, physical and technical safeguards (such as SSL encryption and access controls) to protect your Personal Data from unauthorized access, use, alteration, or destruction. Although we will make every effort to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security because no transmission method over the internet, or method of electronic storage is 100% secure.
7. Your Rights and handling of your data
You have the following rights with respect to your Personal Data provided under DPDPA:
Right of access and correction: You have the right to request a copy of the Personal Data we have about you, as well as the right to request that we fix any inaccuracies.
Right to withdraw consent: You have the right to withdraw your consent for us to process your Personal Data at any time, in respect of any further processing.
Right to lodge a grievance: You have the right to lodge a grievance regarding our handling of your data.
8. Grievance Redressal Mechanism
If you have any grievance in relation to our processing of your Personal Data, please reach out to our Grievance Officer. We will address your grievance in a timely manner.
Email: info@solutionsorg.com
Right of erasure: You have the right to erase your Personal Data, subject to our obligations to retain certain data under law.
9. Children’s Privacy
Our Service is not intended for use by anyone under the age of 18 (“Child”), as defined by the DPDPA. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.
10. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Modifications to This Privacy Policy
We may amend our Privacy Policy from time to time. If we do amend our policy, we will notice you of any amendments and post the new Privacy Policy on this page and within our revision of the “Effective Date.” You are strongly encouraged to periodically review this policy for updates.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us below:
Address: 279, 2nd floor, Mahima Place, GM Road, Patna, India, Bihar
Phone:+91 72570 08008
Email: biharmarg@gmail.com
